Business writing skills


This course provides employers and employees with the knowledge and skills to improve their business writing skills and become more effective communicators. The course is a traditional text-based module that uses relevant scenarios to contextualise information.

Topics covered

  • Written communication
  • Guidelines for effective business writing
  • Spelling and punctuation

Learning objectives

On completing this course, learners should be able to:

  • Identify what effective written communication is
  • Define the seven principles of effective business writing
  • Use language and punctuation to increase the effectiveness of your writing
  • Write using appropriate language for business
  • Apply correct spelling techniques.

Business outcomes

Organisations implementing this course will:

  • Increase efficiency through clear communication
  • Develop more effective work practices
  • Increase customer satisfaction
  • Enhance their brand and reputation.

Target audience

This course is designed to be delivered organisation-wide. It is aimed at private- and public-sector organisations.


Approximately one hour

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