Compliance essentials consumer law


Would you know what to do if you were accused of misleading or deceptive conduct? Know your obligations under the Australian consumer law.

This course will provide learners with a general awareness of the consumer protections contained in the Australian Consumer Law (ACL), particularly provisions relating to misleading or deceptive conduct, unfair practices and unfair contract terms.

This course is designed to provide a general understanding of the obligations that apply to organisations when dealing with consumers, and particular matters to consider and avoid when selling or advertising.

Topics covered

  • The Competition and Consumer Act
  • The Australian Competition and Consumer Commission
  • State and territory fair trading regulators
  • Overview of the ACL
  • How to make a complaint
  • Misleading or deceptive conduct
  • False or misleading representations
  • Unfair practices and pricing
  • Unfair contract terms
  • Penalties and remedies

Learning objectives

On completing this course, learners should be able to:

  • Identify the main objectives of the Competition and Consumer Act (CCA)
  • Describe the role of the Australian Competition and Consumer Commission (ACCC) and state and territory fair trading regulators
  • Identify what constitutes misleading or deceptive conduct and a breach of other unfair practices and contract term provisions of the ACL
  • Identify who can be prosecuted for a breach of the CCA
  • Identify the penalties and other remedies applicable to a breach of the CCA.

Business outcomes

By implementing this course your organisation can:

  • Better defend any claims arising from breaches of consumer law
  • Reduce the risk of reputational damage arising from such claims

Target audience

The content contained in this course is suitable for all workers in your organisation.


Approximately 90 minutes

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