Compliance Essentials New Zealand Fair Trading


Do you know your obligations under the consumer law? Do you know why the Fair Trading Act (FTA), Consumer Guarantees Act and Commerce Act are in place, and what this means to your organisation? Would you recognise misleading or deceptive conduct in your organisation?

This course provides legally compliant training to ensure that workers and organisations meet their obligations under the Fair Trading Act.

Written in consultation with leading law firm Simpson Grierson, the content is presented in a traditional elearning format and features written scenarios to contextualise relevant workplace legislation. 

Topics covered

This course covers the following topics:

  • the purpose of the Fair Trading Act
  • deceptive or misleading conduct
  • false, misleading and unsubstantiated representations
  • unfair contract terms
  • penalties and remedies.

Learning objectives

On completing this course, learners should be able to:

  • understand and identify the purpose of the Commerce Commission in enforcing the FTA
  • know their consumer rights
  • identify deceptive or misleading conduct and what damages can be sought for such conduct
  • describe false, unsubstantiated or misleading representations, and determine the difference between misleading conduct and misleading representations
  • identify unfair contract terms.

Business outcomes

By implementing this course your organisation can:

  • reduce the incidence of consumer law breaches
  • better defend any claims relating to consumer law breaches
  • protect its brand and reputation from damage related to breaches of consumer law
  • have access to cost-effective consumer law training for all workers.

Target audience

The content contained in this course is suitable for:

  • public- and private-sector workers
  • workers, executives and board members at all levels of an organisation.


This course should take about 30 minutes to complete.

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