Customer service

 
Defining the target market

This module provides guidance on our sales practices that enable you to perform at your full potential.It provides you with valuable tools that can help you begin your journey as a sales professional....

Duration:Approximately 1 hour.

Find out more

Develop A Marketing Communications Plan

This course will provide employers and employees in the retail industry with the foundational knowledge to develop robust marketing and communications plans. The course is a traditional text-based mod...

Duration:Approximately 45 minutes

Find out more

Managing the sales conversation and understanding client needs

This module has been designed to give you the foundations for planning and executing successful sales conversations, whether over the phone or face-to-face.

Duration:Approximately one hour

Find out more

Prioritisation and planning

This module provides guidance on how to create a sales and comprehensive territory plan for your own target market and to ensure you are engaging key stakeholders.

Duration:Approximately one hour.

Find out more

Retail excellence-Angry and upset customers

Retail Excellence is a suite of fully animated online courses. The suite comprises 16 titles designed to develop customer service and sales capabilities of people working in customer-focused roles.Dea...

Duration:25 minutes

Find out more

Displaying items 1 - 5 of 27
A Best-Practice Guide To Delivering Leadership Development Download whitepaper