How to implement a continuous improvement program


This course introduces learners to the skills and knowledge relevant to implementing continuous improvement. Modern workplaces must continually improve products, processes and services to stay competitive.

Topics covered

  • Introduction to continuous improvement
  • Implement continuous improvement systems
  • Monitor progress and keep improving.

Learning objectives

On completing this course, learners should be able to:

  • Identify continuous improvement principles
  • Identify and explain continuous improvement systems and techniques
  • Get people engaged and participating in continuous improvement
  • Identify methods for communicating with individuals and with teams
  • Explain the difference between mentoring and coaching
  • Apply effective techniques when implementing continuous improvement
  • Monitor and review progress of plans and operational processes
  • Translate customer needs into organisational processes and measures
  • Formulate recommendations to improve processes
  • Communicate the recommendations to the appropriate stakeholders
  • Document work performance to help identify future opportunities
  • Manage the records created by the continuous improvement process.

Business outcomes

Organisations implementing this course will:

  • Identify and streamline process improvements
  • Address problems or improvement opportunities to consistently deliver enhanced performance
  • Encourage a culture of creativity and innovation
  • Ensure structures, systems and processes are flexible and responsive
  • Enhance their brand and reputation.

Target audience

This course is designed to be delivered organisation-wide. It applies specifically to people leading teams, aspiring leaders and those responsible for implementing continuous improvement programs.


Approximately 90 minutes.

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