How to manage and measure employee work


This course introduces learners to the skills and knowledge relevant for managing the performance of employees. This course is about working with people, with a focus on techniques for providing feedback and coaching staff. 

Topics covered

  • Performance management key concepts, systems and tools
  • Coaching and communication
  • Conduct performance appraisals
  • Conduct disciplinary and terminal processes.

Learning objectives

  • On completing this course, learners should be able to:
  • Describe key concepts of managing performance
  • Plan, manage and review performance
  • Identify performance management systems and tools
  • Recognise and explain the characteristics of a performance manager
  • Analyse coaching and communication skills
  • Conduct performance appraisals
  • Follow the disciplinary process
  • Follow the termination process.

Business outcomes

  • Organisations implementing this course will:
  • Increase employee morale and motivation and reduce employee turnover
  • Manage and improve employee performance
  • Provide employees with useful developmental feedback
  • Foster a culture of personal and professional growth.

Target audience

This course is designed to be delivered organisation-wide. It applies specifically to people leading teams and those responsible for managing and measuring employee work.


Approximately 45 minutes

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