How to write effective business emails


This course provides employers and employees with tips and tools to ensure all business emails are efficient and effective. When used appropriately, email is a powerful and useful business tool.

Topics covered

  • Using email to communicate your message
  • Writing a successful email
  • Email tips and hints

Learning objectives

On completing this course, learners should be able to:

  • Decide when email is the appropriate communication tool
  • Apply a process to planning, writing and reviewing your business emails – using the WOW process
  • Write with care so that your message is clear, effective and has maximum impact.

Business outcomes

Organisations implementing this course will:

  • Increase productivity
  • Increase efficiency
  • Enhance their brand and reputation

Target audience

This course is designed to be delivered organisation-wide. It is aimed at private- and public-sector organisations.


Approximately one hour

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