How to write effective business emails

Description

This course provides employers and employees with tips and tools to ensure all business emails are efficient and effective. When used appropriately, email is a powerful and useful business tool.

Topics covered

  • Using email to communicate your message
  • Writing a successful email
  • Email tips and hints

Learning objectives

On completing this course, learners should be able to:

  • Decide when email is the appropriate communication tool
  • Apply a process to planning, writing and reviewing your business emails – using the WOW process
  • Write with care so that your message is clear, effective and has maximum impact.

Business outcomes

Organisations implementing this course will:

  • Increase productivity
  • Increase efficiency
  • Enhance their brand and reputation

Target audience

This course is designed to be delivered organisation-wide. It is aimed at private- and public-sector organisations.

Duration

Approximately one hour

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