Essential courses to inspire
the leaders in your business.
This course provides an introduction to the Total Quality Management (TQM) philosophy. It provides a brief history of the concept and offers tips on how to implement the TQM philosophy to ensure continuous improvement processes. The TQM philosophy is customer oriented. All members of a TQM organisation strive to systematically manage the improvement of the organisation through the ongoing participation of all employees in problem-solving efforts across functional and hierarchical boundaries.
On completing this course, learners should be able to:
Organisations implementing this course will:
This course is designed to be delivered organisation-wide. It is aimed at private- and public-sector organisations.
Approximately one hour