The S.A.F.E. Files - Consumer law

Description

The Australian Consumer Law (ACL) governs all Australian businesses in fair trading and consumer protection. If your business engages consumers or deals in consumer contracts, guarantees, the provision and sale of goods and services, then ACL training is critical for reducing business risk.

This course has been designed to provide legally compliant training about organisation and worker responsibilities in relation to consumer law in connection to their employment. The content is delivered using simple language and graphic storytelling to engage the learner and improve knowledge retention.

This course was created in partnership with award-winning Australian law firm Lander & Rogers.

Business outcomes

By implementing this course your organisation can:

  • reduce the incidence of consumer law breaches
  • protect organisational brand and reputation from damage related to breaches of consumer law obligations
  • deliver comprehensive and cost-effective consumer law training to a wide range of workers
  • strengthen employee engagement by implementing best practice compliance with consumer law obligations.

Topics covered

This course covers the following topics:

  • Business obligations under the ACL in relation to consumer guarantees and unconscionable conduct
  • Express and manufacturer’s warranties
  • Breaches of consumer guarantees
  • Definitions of major faults and defects of goods or services
  • Remedies and consequences for breaches of consumer guarantees
  • Unconscionable conduct
  • Remedies and consequences of unconscionable conduct.

Learning objectives

On completing this course, learners should be able to:

  • describe some key consumer law obligations and why they are important
  • identify key legislation and principles relating to consumer law
  • outline the rights of consumers in different types of transactions
  • list the consequences for both companies and workers when consumer laws are breached
  • demonstrate an applied understanding of consumer laws.

Target audience

The content contained in this course is suitable for:

  • public and private sector workers
  • workers, executives and board members at all levels of an organisation.

Duration

This course should take about 40 minutes to complete.

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