How to manage workplace conflict


This course has been designed to provide information about how to manage conflict in the workplace. It provides an overview of the different types and sources of conflict in the workplace. It also outlines the different styles of handling conflict and provides strategies for constructively resolving conflict in the workplace.

This course is deliverable on desktop and iPad.

Topics covered

  • What is conflict
  • Types of conflict
  • Conflict in the workplace
  • Conflict in teams
  • Warning signs of conflict
  • Managing conflict.

Learning objectives

On completing this course, learners should be able to:

  • Define conflict
  • Identify different types of conflict and how it develops
  • Identify common sources of conflict in the workplace
  • Identify the stages of team development
  • Identify the warning signs of conflict
  • Take the steps to resolve conflict constructively.

Business outcomes

Organisations implementing this course will:

  • Increase staff confidence
  • Provide workers with a strategy for resolving conflict
  • Decrease conflict in the workplace
  • Foster a safe and healthy workplace.

Target audience

This course is designed to be delivered to all people in your organisation.


Approximately 45 minutes

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