Retail excellence-Personal development


Retail Excellence is a suite of fully animated online courses. The suite comprises 16 titles designed to develop customer service and sales capabilities of people working in customer-focused roles.

Personal development describes the actions or steps a person takes to improve themselves. It may cover any area of a person’s life including their working life.

This module focuses on using personal development strategies to encourage learners to be the best they can be, both in their role and also in life generally.

Topics covered

  • Tactical briefing
  • Setting personal goals
  • SWOT analysis
  • GROW model
  • Great things about GROW

Learning objectives

On completing this course, learners should be able to:
  • Identify the benefits of assessing skill gaps
  • List the outcomes of an effective personal development program
  • Apply personal development strategies to construct and develop a personal action plan.

Business outcomes

Organisations implementing this course will:
 Strengthen brand reputation and become an employer of choice by fostering a culture in which workers are empowered to operate at the peak of their abilities.

Target audience

This course is designed for any worker in your organisation.


25 minutes
A Best-Practice Guide To Delivering Leadership Development Download whitepaper