Retail excellence-Problem solving strategies


Retail Excellence is a suite of fully animated online courses. The suite comprises 16 titles designed to develop customer service and sales capabilities of people working in customer-focused roles.

Problem solving refers to the many and varied challenges we experience at work on a day-to-day basis.

This module presents you with a number of ideas, techniques and strategies to help you overcome problems and challenging situations in the workplace.

Topics covered

  • Problem solving defined
  • The NIFTE technique for self-improvement
  • Solving a problem
  • Lateral thinking
  • Six thinking hats

Learning objectives

On completing this course, learners should be able to:
  • Identify the benefits of developing problem solving abilities
  • List a number of different problem solving strategies
  • Apply problem solving strategies to different situations
  • Rate the appropriateness of potential solutions.

Business outcomes

Organisations implementing this course will:
  • Increase organisational effectiveness by building a workplace culture focused on proactive problem solving.

Target audience

This course is designed for any worker in your organisation.


25 minutes
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