I had the pleasure of hosting a panel at Litmos’s Learning Roadshow, held in Melbourne on 20 March. In a relaxed chat with three Litmos customers, we discussed key strategies for maximising completion rates. Our panellists offered unique perspectives and important insights.
Achieving high compliance training completion rates is one of the top challenges faced by our customers. At Litmos, we’re passionate about slipping into our customers’ shoes and understanding the challenges they face.
Below is a summary of what we, at Litmos, learned about from our conversation with Dr Gayle Smerdon (City of Casey), Glenn Mcdermott (Cox Automotive) and Brett Archer (SBS).
1 Explain why the training is relevant
When you enrol your learners in their compliance training, make clear why they’re expected to do it, and how it relates to their role and the organisation. Rather than going in with a big stick, make clear the WIIFM (what’s in it for me) angle. All three of our panellists agreed that if you help learners understand the reason they need to do the training, you’re more likely to see higher completion rates. Our panellists also pointed out that this is a particularly important tool when motivating managers to address their teams’ completion rates.
2 Treat learners as adults
Give learners plenty of time to do their training and reward them for doing the right thing. Our panellists pointed out that if you focus on rewards rather than penalties, learners are more likely to do the right thing. A common theme among the panel was the significance of positive messaging. One example was launching a learning campaign that encourages learners to model the behaviours they want to see in the culture around them.
3 Use the LMS to your advantage
Our panellists got down to the nitty-gritty too. They encouraged their peers in the audience to make the most of their LMS to automate enrolments. For instance, even the simplest LMS comes with enrolment rules that allow you to roll out training based on several parameters – from job role or department, to start date.
Using an LMS with features that encourage learners to log on and complete their training also came up. Brett Archer used the Litmos LMS as an example. He praised the LMS’s use of gamification, which rewards learners for logging on, and simple social learning techniques, which allow learners to recommend content to each other.
4 Give learners content they’ll love
It goes without saying that learners are more likely to complete their compliance training if it engages them somehow. The panellists all agreed that learner-centred content is key to upping completion rates. (Video and microlearning were raised as just two obvious examples of how to do this.)
After all, just because compliance training is pushed on learners doesn’t mean it can’t be engaging and effective. Gayle Smerdon pointed out that she knew she’d rolled out great training when she saw members of her team completing Learning Seat’s Victorian Child Safe Standards course. She was pleasantly surprised to see her colleagues smiling and nodding while completing this storybook-inspired course.
5 Reframe success
Without a doubt, the biggest lesson from the panellists was that compliance training completion rates are only a small part of a very big picture. The panellists and their audience agreed that creating a compliant, positive and safe culture is their goal. And while compliance training completion rates are important, and need to be measured, we need to rethink what success looks like. In other words, we shouldn’t just rely on data as a guide – we should look to workplace culture too.