A recent article in The Age exposed rumours of a bullying culture at a prominent Melbourne hospital. According to the article, 40 per cent of staff surveyed ‘said they had witnessed bullying’ and ‘one in five said they had experienced it themselves’ (Medew 2016). It illustrates how important it is for organisations to implement compliance training that works.
At Learning Seat we create training that not only is legally compliant but also brings about real behavioural change. And we know that the best way to change behaviour is to:
- present authentic workplace scenarios
- encourage learners to identify and empathise with convincing characters
- have learners make realistic decisions
- show the real, human consequences of those decisions.
Many e-learning vendors sell ‘tick-a-box’ compliance training – forcing learners to click through slides of dense text and legislation. The result is bored learners and zero behavioral change. Our training is different. Our Law at Work compliance suite, co-written with prominent law firm Lander & Rogers, uses:
- emotional connections to human stories
- real-world scenarios based on case law
- character point-of-view insights
- interactive decision points.
At the core of this approach is our commitment to digital storytelling. It works because human beings are hard-wired to connect with stories. They help us ‘make sense of’ or process information (Caminotti et al. 2012, p. 432). And they help us connect and empathise with others. In fact, some research proves that reading literary fiction by writers like Dickens sharpens our ability to understand others’ emotions (Bury 2013).
When you apply that to e-learning compliance training, as we have at Learning Seat, it can be powerful.
Interested to see how we use stories in our compliance training? Check out our Law at Work compliance suite.
Bury, L 2013 ‘Reading literary fiction improves empathy, study finds’, The Guardian, 8 October 2013, viewed 10 June 2016, <http://www.theage.com.au/victoria/royal-melbourne-hospital-targets-bullying-with-new-cognitive-institute-program-20160527-gp5377.html#ixzz4B8BaE8YR>
Caminotti, E and Gray, J 2012, ‘The effectiveness of storytelling on adult learning’, Journal of Workplace Learning, vol. 24, no. 6 pp. 430–438
Medew, J 2016 ‘Royal Melbourne Hospital targets bullying with new Cognitive Institute program’, The Age, 28 May 2016, viewed 10 June 2016, <http://www.theage.com.au/victoria/royal-melbourne-hospital-targets-bullying-with-new-cognitive-institute-program-20160527-gp5377.html#ixzz4B8BaE8YR>