Meet Lisa Coulson, Product Manager – Client Engagement at Learning Seat.
Hello Lisa, tell us a bit about yourself and your professional journey.
Unlike a lot of people in the corporate learning world, I made a decision early in my career to go into Learning and Development. It didn’t matter what role I was in I always seemed to end up training. And I loved it! Taking people on a learning journey has always felt like a privilege and the best job in a company. I have worked in every L&D discipline from content development to company-wide learning strategies. I have worked in a number of different industries across New Zealand and Australia including manufacturing, finance, retail, pharmaceutical, banking and government.
What are your passions outside work?
Family, running, gardening and chickens!
Why did you choose Learning Seat?
I truly believe the products Learning Seat creates, especially in the compliance space, are the best in the industry. Nothing else even comes close! Our content isn’t just about reducing risk in a business, it is about learning and changing behaviour. Since starting at Learning Seat I have had that belief reinforced.
And how will your role fit within the organisation?
I’m here to ensure that our clients are at the forefront of everything we do. We have made client engagement a key strategy for the business moving forward and I am responsible for ensuring it happens. Currently I am conducting market research interviews with a group of clients to find out who they are, what they do and how they support their businesses through learning initiatives. I’m also finding out what the client experience has been with Learning Seat and what we need to improve on. Moving forward we will be doing a lot more events and activities that have a direct touch-point with our clients, from information breakfasts and networking events to think-tanks and advisory boards in which I will play a key role.
What do you believe to be the biggest challenge facing L&D and HR professionals?
Budgets have been cut dramatically. The majority of L&D and HR functions have lost headcount from their departments in the last 12-18 months. Businesses have much higher expectations of training now. Money is still available for training so long as there is a direct link to business improvement and businesses expect to see a return on investment. L&D and HR must prove tangible outcomes from a training initiative and be strategic in their approach.
Lisa Coulson will be presenting the results of Learning Seat’s recent client survey at an upcoming event in Melbourne called ‘2014 trends in organisational learning and development’. Click on this link to learn more about this event and to RSVP. All tickets are free.