‘The objective of a training program is to ensure that all employees are competent to fulfil their job role in a manner that is consistent with the organisation’s compliance culture and its commitment to compliance.’ 
Workers need to be provided with relevant compliance policies, information about how their role contributes to organisational compliance and the consequences of non-compliance. But what makes one compliance training program better than another? Read on for our top-five tips for implementing an effective compliance training program.
1 – Ensure workers understand how the training program is relevant to them
To ensure meaningful behaviour change, you need to ensure your workers understand why they must undertake their compliance training and how it’s relevant to their roles and responsibilities. Some roles within an organisation may require more training than others due to their unique responsibilities (for example, an accountant needs to be aware of common techniques used by workers to commit fraud). If you want your people to apply the lessons from their compliance training, give them practical, real-world examples that demonstrate the importance of compliance and the benefits they’ll receive from the training.
2 – Address knowledge/competency gaps in your training program
To ensure your organisation’s not exposed to risk, it’s important for you to identify any workforce knowledge gaps and address them via your training program. Evidence of knowledge gaps can be obvious (for example, an increase in breach incidents) or subtle (reduced online assessment results).
3 – Deliver an easy-to-understand, practical training program
Training that quotes sections of the Corporations Act is unlikely to engage your workers, which makes them less likely to complete or apply the training. As much as possible, training should adhere to plain-language principles and explain the relevancy of the training for each worker. Case studies or scenarios offer useful ways of doing this.
4 – Make your online training program delivery as flexible as possible
Online training can offer a variety of styles, assets and modalities, and easily be completed by employees working remotely. Most online training now also offers responsive design, enabling workers to complete it on any device (smartphone, tablet or PC). Because online training offers you and your learners more flexibility, it reduces some of the barriers to completion and encourages learners to complete their training anywhere, any time. For example, a worker may be more likely to complete their training if they can do so on their daily commute (rather than in the office).
5 – Assess the effectiveness of your training program
It’s crucial that you monitor your compliance training program’s effectiveness. It should engage and educate workers, setting expectations about how they should behave in the workplace. A monitoring program could include interviewing a sample of workers on their knowledge of key obligations or policies. Alternatively, examining a register of non-compliance issues could help you assess how effective your program is. For example, an organisation may decide that their bullying training is deficient if they see a spike in bullying complaints.
Want to find out how we can help you roll out an effective compliance training program? Get in touch with us on 1300 133 151, or sign up for a free trial today.