Do you know your rights as a consumer, or your obligations as a provider of goods and services? Would you know what to do if you suspected a breach of consumer law?
Written in partnership with leading law firm Lander & Rogers, Compliance Essentials – Consumer Law will provide workers with a general awareness of the consumer protections contained in the Australian Consumer Law (ACL). In particular, it outlines the ACL provisions relating to misleading or deceptive conduct, false or misleading representations, unfair practices and pricing, unconscionable conduct and unfair contract terms.
The content is presented in a traditional elearning format and features written scenarios to contextualise responsibilities and conduct related to consumer protection and consumer rights.
The course is responsive – providing an optimal user experience on smartphone, tablet and desktop computer.
This course covers:
- consumer protection provisions as outlined by the ACL
- conduct and practices prohibited by the ACL
- the consequences for breaching ACL provisions.
On completing this course, learners should be able to:
- describe their key consumer law obligations and why they are important
- identify key legislation and principles relating to consumer law
- outline the rights of consumers in different types of transactions
- list some of the consequences for both organisations and workers when consumer laws are breached
- demonstrate an applied understanding of key consumer laws.
By implementing this course your organisation can:
- reduce the risk of contravening the provisions of the ACL
- better defend against claims arising from breaches of consumer law
- reduce the risk of reputational damage arising from such claims.
The content contained in this course is suitable for:
- public- and private-sector workers
- workers at all levels of an organisation.
This course should take about 25 minutes to complete.