The ability to define problems, propose solutions and make decisions is a critical part of performing your role, improving efficiency and contributing to a culture of continuous improvement within your organisation.
This course will outline the problem-solving process and provide you with an introduction to a range of problem-solving tools and techniques that you’ll be able to apply to a range of workplace situations.
It includes the option of downloading a workbook that enables learners to ‘solve’ a real-life problem in the workplace while completing the course. It is envisaged that the workbook can also be used as part of practical individual or team performance improvement exercise.
- What is problem-solving?
- The problem-solving process
- Problem-solving tools and techniques including:
- Parallel and lateral thinking
- SWOT analysis
- Action plans
- Post-implementation review and evaluation.
On completing this course, learners should be able to:
- Define what problem-solving is
- Identify who should be involved in problem-solving and when
- Describe the problem-solving process
- Outline a range of problem-solving tools and techniques
- Manage a problem-solving exercise
- Evaluate a problem-solving solution.
An organisation implementing this course will:
- Provide workers with a range of problem-solving tools and techniques
- Encourage innovation, creative thinking and problem-solving in the workplace
- Foster a culture of continuous improvement.
This course is designed to be delivered organisation-wide.
Approximately 30 minutes to complete with the workbook or 20 minutes without.